Process Improvement
The practices of process improvement have evolved through benchmarking, total quality management, and ISO 9000 – to name a few – and their principles are represented in Lean Six Sigma. With substantial experience with these practices, Compelling Reason consultants know how to tailor the tools to the situation, including:​​
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Value Stream Mapping
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Flow optimization
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Root cause analysis
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Statistical evaluation
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Team huddles and productive manager involvement
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Visual controls, visual displays
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Standardized work
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Structured Problem Solving​
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Rapid Process Improvement events (Plan, Do, Check, Act)
Using Lean Six Sigma tools, Kelly Jensen’s consulting teams
at Kaiser Permanente dealt with:
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Re-designing the coordination of primary care and specialty care around the "medical home" concept to reduce the hospitalization rates of chronically ill patients through pro-active preventative care
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​Reducing patient waiting times in the emergency department by 50%
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Re-engineering hospital patient flow to improve the availability of beds
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Troubleshooting the patient appointing process for primary care to reduce average time to appointment by 25%​
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Organizing “unit-based teams” in ambulatory care and introducing performance measurement, goal setting, process improvement (P/D/C/A), and team huddles
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​20+ additional projects employing elements of Lean process optimization